Need help deciding what to configure before your school starts using the ERP?
Use support for product questions, onboarding guidance, account-access issues and implementation planning. Do not send passwords, access tokens, payment secrets or other credentials by email.
Support email
supportmastersites@gmail.com
For a faster answer, include your School Code if you already have one, the module name, what you expected to happen, and a short description of what actually happened. Avoid attaching full student databases unless support specifically requests a safe, limited sample.
Before contacting support
Confirm whether you are using Parent, School Owner/Admin, or User login. These access paths are intentionally separate.
Note the worksheet name, the header you mapped and the validation message shown in preview.
Provide the student GR, receipt reference and the operation you were attempting. Do not send card or banking credentials.
Report whether the PC is enrolled, the pending/conflict count and whether the error happened during push or pull.
Provider setup questions
Meta/WhatsApp and Razorpay are optional external services. Their real activation depends on provider credentials, approved configuration and controlled verification. School Master support can explain which fields the software expects, but secrets should be entered only in the approved hosting/provider configuration—not pasted into ordinary support messages.
Privacy and security
For information about tenant-scoped data, parent access, local-device data and provider boundaries, review the public Privacy and Security pages before sharing operational information.
Planning a new school rollout?
Start with the implementation guide and data-preparation checklist before importing the full student list.
Open implementation guide →